FAQ

How long does delivery take?

Within Saudi Arabia, delivery is same-day or next-day depending on your location and the courier. Delivery times are estimates and are counted from the moment your order is shipped. Some items may need extra preparation time.

How much does shipping cost?

Standard delivery is SAR 35 to any city in Saudi Arabia. Delivery with RedBox is free on orders of SAR 299 or more, within Saudi Arabia only. Remote areas may have an extra delivery fee.

Do you ship to the Gulf?

Yes. We ship across Saudi Arabia and the Gulf: the UAE, Kuwait, Qatar, Bahrain and Oman. Gulf shipping fees are calculated by order weight and shown at checkout before you pay.

Can I pick up my order from a branch?

Yes, and it’s free. Choose pickup at checkout and select your branch. Your order is usually ready within about an hour during branch opening hours. See our branches.

How can I pay?

You can pay by card through MyFatoorah, split your payment with Tamara or Tabby, or pay cash on delivery where available. The options for your order are shown at checkout.

Can I return or exchange a perfume?

For health and safety, perfumes and cosmetics are excluded from returns under Ministry of Commerce rules, so products that arrive in good condition can’t be returned or exchanged. We’ll exchange your order if it arrives damaged, if you receive the wrong item, or if an item is missing. Contact us as soon as you receive your order with at least 3 photos and your invoice number. Full details are in our refund policy.

How will I be refunded?

If we confirm the error was ours, you’ll receive store credit or a voucher for the value of the returned products. Cash refunds aren’t available.

Can I return an online order at a branch?

No. Online orders can’t be returned at our branches, and branch purchases can’t be returned through the online store.

What if I miss my delivery?

Please contact the courier to reschedule. If delivery fails twice, an extra delivery fee applies, and we’re not responsible for orders not received 12 days after the first delivery attempt.

How can I contact you?

WhatsApp us on +966 55 512 3668 or email cs@tharwah-ksa.com, Saturday to Thursday, 9:00 AM – 6:00 PM.